Head of Operations

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Head of Operations

We have been appointed exclusively to find their Head of Operations, a new position reporting directly to the MD. Our client is in the top four Fruit Service Providers in the UK with major investment in Packing Technology (Robotics, state of the art graders etc) handling over 4m cases a year. Over the last five years it has benefited from significant levels of investment in robotics, storage, infra structure and staff development, all of which are underpinned by robust business systems and processes.

The Company is now well positioned to build upon its already high levels of Customer satisfaction and profitable business growth.

The Best are now looking for the Best!

This is a senior role to join a company well respected in the Industry with a strong business, loyal staff, single site and state of the art technology to get the job done in the most efficient way

The Opportunity

To continue the successful growth of the business, the Company wish to appoint a Head of Operations that has the capability to manage and lead a team that can deliver the true production potential of this site. Reporting directly to the MD you will be responsible for the entire day to day production function which will include warehouse, storage, stock, grading, fulfilment, packing, quality, technical, productivity and financials.

You will have several direct reports that currently manage specific functions and you will manage them in a style and manner that creates a top performing team.

You will liaise and work closely with the Head of Operations Support to ensure the business objectives and goals are consistently achieved and delivered; this includes, but not limited to , financial performance, customers satisfaction, audit compliance, standards and quality.

The Candidate

The Successful candidate will have the correct balance of hard and soft skills that will have been developed and applied to a production facility in recent years.

You will have a proven track record in identifying and implementing sustainable incremental business improvement initiatives that have been delivered financial and productivity benefits to the business and customers.

You will be able to demonstrate how your team building, managing and shaping has moulded team working of the highest level

You will be a excellent communicator and be able to use your skills across different communications methods to ensure your team is fully engaged with the business objectives, values, ethos and culture.


  • Relevant experience in a Production environment
  • Fresh Produce, Chilled or Food Industry experience would be advantageous
  • Degree educated
  • A recognised management qualification and / or experience and progression
  • Leadership and Management experience – We would want to see a proven track record in Versatile and proactive leadership styles with the ability to engage and motivate teams. In this role you would be committed to continuous development of teams.
  • Financial Management and excellent financial awareness are essential
  • Commercial acumen
  • Compliance knowledge & Technical and Quality knowledge are essential for this position
  • Administrative and IT skills

Your Profile

* Numbers.  Figures, Data, analysis should be the foundation block, the tools for understanding, interpreting and implementing the Commercial and Financial World you are driving, both for today and the future.

*Management Style.  We would expect to see a proven track record of successfully leading, inspiring and energising your Team, from Direct reports to the Shop floor.

*Talent.  It would be obvious from your background you have the talent to manage talent. This maybe through innate soft skills or measurable techniques to ensure your Team are fulfilled and producing their best.

*Attitude.  Your background will show a Virtuous Circle of achievement. You strive, you learn, you achieve, you progress. Your take on the World :- If the answer is in the Left Field then that’s where you will find it.

*Pragmatic.  85% of the role is ensuring day-to-day customer fulfilment. This should be evident in your career to date and the practical short- and long-term paths you have chosen to achieve this.

*Tomorrow.  As a Senior Manager we would expect to see how you have included Development and Strategy into your Business plans and how effective this has been.

*Face to Face.  Your personal and Career development to date has relied on ‘Peak’ communication at all levels of interaction. You have left the clichés and Rhetoric in the business books!

* Captain.  Throughout your career it has become obvious you are a natural leader and can initiate strong and informed moves and decisive decision making. When you have said ‘follow me’ there is absolutely no doubt the Team are right behind you.

*Industry Insider or outsider.  If the prospect of change and a different industry to your current situation worries you – please don’t apply. If a new challenge fires up your curiosity and ambition and you have the business and personal skills, we have highlighted -please apply. If you have a Fresh Produce background and the skills, we have outlined – please apply


Please contact Frank or Georgina +44 (0) 7734 861 080 or +44 (0) 1273 720 599 to discuss the role and your experience. Or if you feel you have the above experience, please send over a CV to info@fmkconsulting.co (*not co.uk or com) and we will get back to you with some feedback and more information about the role and the company.

Logistics & Warehouse Operations Manager

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Logistics & Warehouse Operations Manager

Our client is one of the foremost and respected Transport and Warehouse operations in the UK. They are involved in storage and distribution of mainly Fresh Produce under a strict multi temperature regime. This is a dual site operation but the main location for you will be Kent.

This is a new role and joins and consolidates the Warehouse and Logistics teams under your management, ensuring effective direction and Operational control. Our client has already successfully developed their teams and processes to be a highly effective force in their own right.

Your task will be to lead and bring these teams together to achieve greater synergies and consequently wins in efficiencies and productivity.

 It is expected that your background will show a track record of strategic insight with the leadership and gravitas to convert plans to pragmatic solutions and bring on-board peers and stakeholders alike. So, this role will draw on your industry experience and of LEAN and Continuous Improvement practices to bring your Teams to Best in Class status.

This is an exciting opportunity for a career minded individual who enjoys the challenge of working in a fast pace environment.

The Role

  • Reporting to the General Manager.
  • Ensure effective communication throughout the operational leadership team, communicating planned requirements providing information on performance.
  • Ensure that a best in class safety performance is delivered through a behavioural based safety culture.
  • Build and implement an effective employee engagement strategy, resulting in a highly engaged and motivated workforce.
  • To ensure the operation achieves targeted daily and weekly KPIs.
  • To ensure the department provides a quality first class service to each customer.
  • To ensure the department operates within the legal constraints of the operator’s license.
  • Ensure the operation is fully compliant with legislation and company tachograph policy were applicable and the operation complies with the Road Traffic Act;
  • Ensuring financial performance is within budget.
  • Develop a talented team and create robust succession plans for current and future key roles
  • To participate in commercial reviews with the Senior Management Team, Company Finance teams.

The Person

  • Proven experience of working within a fast pace logistics environment.
  • Excellent interpersonal skills, demonstrating the ability to operate at multiple levels and establish effective communication channels in both customer organisations and internal.
  • Experience using LEAN & Continuous Improvement practices
  • Robust influencing and negotiation skills – proven to deliver successful change in complex customer operational environments.
  • Experienced in developing and deepening customer relationships, resulting in improved commercial performance and growth delivery.
  • Strong Managerial experience is essential – Proven People management skills
  • Ideally, multi-site operational management experience
  • You would have had people report into you in your previous role
  • Proven communication skills are essential – It is important in this role to be able to develop strong relationships with other departments and customers.
  • You will be inquisitive, innovative and deliver an exceptional service to the customer. Excellent commercial acumen – understand the dynamics of both open/ closed book operations
  • Excellent Computer Literacy
  • A CPC holder. (National & International)
  • Able to manage conflict and tough conversations including complex IR issues.
  • The business operates 24/7 therefore it is essential that you are flexible in your approach to work.

Please contact Frank or Georgina +44 (0) 7734 861 080 or +44 (0) 1273 720 599 to discuss the role and your experience. Or if you feel you have the above experience, please send over a CV to info@fmkconsulting.co (*not co.uk or com) and we will get back to you with some feedback and more information about the role and the company.