Account Manager

Posted 5 months ago

Job Title – Account Manager
Line Manager: Senior Commercial Manager

The Account Manager 
Reporting to Senior Commercial Manager, the Account Manager will be responsible for day to day management of UK Retail customers.

The Account Manager will handle all customer liaison and communication to ensure best in class account management in keeping with the goals of the business and our target to be the Best Produce Business in The World. Through the formulation and implementation of strategic growth plans the Account Manager will help deliver business growth to meet targets of the Group.


  • Ensure the agreed Group Targets are kept in mind in all areas of day to day business to maintain personal and team goals to achieve these targets as measured as part of the Weekly meetings
  • Work closely with the Procurement Team to ensure that the season for all commodities is adequately planned and where appropriate customers are kept informed of all changes to the supply plan where this may impact the customer
  • Feedback to the Commercial team relevant market conditions in the region to ensure that the sales strategy matches the market and that decisions are made to maximise the value in the global market
  • Maintain and develop appropriate and effective communication to the customer to ensure best in class account management which includes but is not limited to; managing claims and rejections, keeping the customer updated on market conditions and any local challenges which may affect supply, monitoring credit position and flagging well ahead of time when this may impact ability to supply
  • Treat the customer as a partner and acknowledge their need for communication and information by providing excellent customer management
  • Understand their business requirements by actively listening to the customer and responding to their requests in a timely manner. From this, create specifications for strategic development and co-ordinate projects to achieve objectives
  • Develop products and ranges within accordance to the customers’ needs and implement successfully within the required timescales
  •  Work in conjunction with the relevant Technical Team members to ensure all required certificates are on file which may be required by customers as a pre-requisite to supply, and proactively manage communication with the customer to ensure any changes in the supply base are covered by all certifications
  • Continually identify opportunities to expand sales within the territory and communicate regularly with the Commercial Director to ensure these opportunities are assessed at a Group level
  •  Continually review existing brands in the market place to identify any opportunities to build the company brand portfolio across the territory or adjust packaging designs to meet local consumer demand


  • >3 Years’ experience managing customers in the Fresh produce retail sector in the UK
  •  Understanding of logistics in fresh produce within the Global market
  • Experience of working in virtual teams and working with multi-disciplinary teams
  • Proactive, solution provider and problem solver
  • Ability to work under pressure to strict timelines
  • Ability to adapt to and comply with internal and external business process
  • Administrative and computer skills
  •  Analytical thinker capable of dealing with complexity and handling multiple tasks.
  •  Competence in Microsoft Office products

Please contact Frank or Georgina +44 (0) 1273 720599 or +44 (0)7734 861 080 to discuss the role and your experience. Or if you feel you have the above experience, please send over a CV and we will get back to you with some feedback and more information about the role and the company

Job Features

Job CategoryAccount Manager
TypeAccount Management
LocationWest Midlands
Job NumberF222

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