Technical Compliance Support

Posted 3 weeks ago

Our client is a leading Fruit company who is successful worldwide in the Fresh Produce Industry and due to this success, they are always growing…. They are looking for a Technical Compliance Support – Pesticides to join their technical team in Kent!

Key Performance Areas

  •  To give compliance account support to the Head of Technical and Technical Compliance Manager.
  • Support theTechnical team on all matters arising on compliance

Principal Accountabilities

Compliance – Pesticide and Micro Management

  •  Day to day management of the process of collection of samples from the company and grower base throughout the year, booking in of samples, following up of issues, maintenance of records of testing.
  •  Making appropriate communication in the case of issues that arise.
  •  Liaison with the testing lab on issues.
  •  Reconciliation of testing against invoices and end of quarter for EU Team.
  •  Collation of grower PPUs from source, testing certificates from source, checking these against retailer lists, in country legislation and EU legislation.
  •  Following receipt of certificate, check against provided information from source and following up where issues arise, review of levels of results found and subsequent actions.
  • Maintenance of platforms like Food Experts / AUDAX lists– input of PPUs, maintenance and updating and related requirements as detailed by TAMs.
  •  Updating imported and UK testing risk assessments and testing regimes in line with customer requirements.
  •  Assistance with provision of derogations for retail customers when identified as required.
  •  Amalgamation and monitoring of retailer lists (including microbiological testing requirements) providing easy to use reference document against which grower PPUs can be checked.
  • Obtaining master list from agronomy team to create UK PPUs, which can be used to update retailer portals like Food Experts.
  • SOP creation covering company pesticide and micro testing policy and procedures.
  •  Production of UK grower testing plans.
  •  Liaising with lab to review booking in process and access to wider data to allow trending.
  •  Trending of results as required by TAMs and wider BGL business.
  •  Look at efficiencies that could be made in the process of residue sampling and testing.
  •  Benchmark imported test certificates against UK certificates to review differences.
  •  Provide updates to TAMs on current pesticide and microbiological information and legislation.
  •  Supporting and assisting other key technical / compliance support as and when required (details below).
  • Compliance – Cover as Required
  •  Collation and management of all due diligence requirements and information including certification and signed undertakings for all schemes.
  • Management of supplier approval portals e.g. Greenlight
  •  Management of grower approvals and matrixes for all relevant countries.
  •  Ensuring all audit non-conformances are signed off by relevant TM.
  • SEDEX platform – relevant activities including reporting on non-conformances, risk assessment reporting and SAQ information
  •  Provide assistance to complete and update the Select Farm supplier approval tracker (M&S) and any other retailer appropriate trackers.
  • Addition of information for Red Tractor Licensing website.

Technical Support – Cover as Required

  • Weekly crop reports – Weather information collation to enter into weekly crop reports.
  • Customer portals – accessing sites, using information as required and updating on changes that occur on relevant portals.
  • Customer specification systems – Updating specs as required and with guidance from the retail technical manager.
  •  Maintenance of website uploads for retail technical managers and other members of the technical team.
  •  Travel booking for the technical team.
  •  Board paper collation as required by Head of Technical.
  •  Cover for Technical Support – customer complaints focus and associated tasks.
  •  Rejection information from all retailers collated and trended.
  •  Provide assistance with keeping grower code lists up to date and available.
  •  Provide information and assistance with scorecards as required by retail technical managers.
  •  Assistance with EU reconciliation work.
  •  Writing minutes for technical meetings and following up on actions to ensure completion.
  •  Provide assistance with updating any relevant sections of commercial and technical tracker for retail customers.
  •  Responsible for day-to-day management of all complaints data, including sourcing and collating including building relationships with complaint providers.
  •  Producing a central database / management system pulling in complaints from all retail sources, which can be manipulated as required.
  • Providing trend information / summaries to retail technical managers and the wider business
  •  Responding to serious customer’s complaints in conjunction with the retail technical managers as required.
  •  Collation of CPMU and related information for the board as required.
  •  Cover for Technical Support – Retailer focus on leave.
  •  Quality Service Level –sourcing, collation and maintenance of information. Provision to the wider business as required.
  •  Provide assistance with updating complaints sections of commercial and technical tracker for retail customers.


  • Evidence of extensive experience working in a comparable role, preferably within the soft fruit industry.
  • Strong appreciation of our business needs and resourcefulness in coming up with solutions to their challenges.
  •  Ability to relate to key client personnel in a professional and credible fashion.
  •  Well-developed personal and written communication skills, including the ability to communicate with a wider range of employees.
  • Good interpersonal skills
  •  Creativity.
  •  Ability to delegate effectively and to follow-up as appropriate.
  •  Ability to work as part of a team with colleagues across professional, operational and cultural boundaries.
  •  Proactive approach and prompt responses to all service requests.
  •  Ability to identify needs and issues and recommend suitable and pragmatic courses of action and solutions, adopting a risk aware approach.
  • Good time management and organisational skills with the ability to handle a number of tasks at once and meeting deadlines as required.
  • Very good organisational skills.
  •  Good IT skills including experience of Word and Excel.


Reports to: Director of Technical & Responsible Business Conduct and Technical Support Manager

Send over a CV to / or call Frank or Georgina on 07734 861 080 / 01273 720 599 to discuss this opportunity.

Job Features

TypeFull Time
LocationMaidstone, Kent
SalaryCompetitive + Benefits
Job NumberF9153

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