Telesales Executive (Foodservice)

Full-Time|Permanent
Ilkeston
Posted 4 weeks ago

Are you looking for a new role in Sales? Have you tried your hand at Telesales? Join this fantastic Foodservice company as their Telesales Executive and see where your career in the industry can take you!

Reporting to : Telesales & Customer Service Manager

Key Contacts: Customers, suppliers and all internal departments

Job Purpose: Manage a daily call schedule for customers. Taking orders by phone, fax and email. Up-selling to customers at all available opportunities.

Scope of the role 

  • Maintaining call schedules
  • Calling customers
  • Assisting with issues
  • Taking orders
  • Liaising with inventory for stock levels

Accountabilities

  • Identifying down-traders and individual products – increasing spends and retaining sales
  • Identifying missing categories, informing customers with intension to increase sales
  • Answer incoming calls and directing general customer queries to customer service team
  • Selling promos to the customer and working towards a target
  • Manage customer sales history and remove incorrect purchases
  • Accurate order input
  • Effective communication to the customer
  • Achieving sales target as per KPI’s

Key Performance Indicators

  • Accuracy rate above 98.5 %+
  • Dropped call percentage lower than 2.5%
  • Call monitoring percentage 56%+
  • Call productivity – quality and number of orders taken
  • Promotional sales activity
  • Sales target in line with BDM area

Knowledge and Skills needed:

  • Good telephone manner, accurate with attention to detail.
  • Good communication skills and ability to develop relationships with customers and at all levels of the business.

Please contact Frank or Georgie on +44 (0) 7734 861 080 or +44 (0) 1273 720 599 to discuss the role and your experience. Or if you feel you have the above experience, please send over a CV to georgina@fmkconsulting.co (*not co.uk or com) and we will get back to you with some feedback and more information about the role and the company.

Job Features

Job CategoryTelesales Executive
TypeFull Time
LocationIlkeston
Salary£20,000
Job NumberF455

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