Transport Supervisor

Full-Time|Permanent
Ilkeston
Posted 6 days ago

Transport Supervisor

Key Contacts: Operations Managers Supervisors and Team Leaders, Drivers, Goods-In, Customer Service, Sales and Customers.

Job Purpose:

  • To contribute to achieving excellent service levels and ensure they continue to exceed our targets.
  • Ensure all customer deliveries are completed accurately and on time and contribute to developing a customer-oriented, solutions focused team culture.
  • To ensure all process and procedures relating to Food Safety, Health and Safety and the legal requirements of an O licence are maintained.

Scope :

  • Our client is a National Foodservice Company with ambitious growth plans
  • Direct responsibility for a team of Circa 35 drivers
  • Budget, Company KPI and Service Level management

Knowledge / Experience / Skills

  • Strong I.T and administration skills, Numeracy, and a good level of English.
  • Customer Service Focus, Excellent communication, interpersonal, relationship building and stakeholder management skills.
  • An action oriented individual, who is solutions focussed, can manage multiple priorities and deliver results on time.
  • A good team player, with attention to detail and good problem-solving skills that follows processes in place and participates in sharing ideas for improvements.
  • Experience working as a Lead Driver or Transport Team Leader ideally gained within the Foodservice sector or another temperature-controlled distribution sector.
  • Experience and knowledge of route planning for Class 2 Vehicles.
  • Experience or knowledge of Health and Safety, Food Safety, and HACCP procedures and ideally some experience with handling FMCG and/or temperature-controlled food products.
  • Supervisory experience, and team building skills.
  • Experience working to budgets and cost management strategies.
  • Class 2 Licence, Current CPC and Digi Card would be advantageous.

Accountabilities 

  • To assist the Transport Manager to recruit, train and develop the Transport team both for new positions and succession planning in a positive, customer focussed and professional manner.
  • Contribute to a diverse, inclusive, solutions oriented, and customer service focussed culture through coaching and mentoring the team and encouraging two-way communication.
  • Listen to and share employee, customer and stakeholder feedback and review and suggest ideas and actions to improve employee engagement and Best Companies feedback.
  • Ensure that the department demonstrate professionalism and deliver an awesome customer experience to both internal and external customers.
  • To ensure the safe, accurate, and timely delivery of orders to the Company’s customers, by implementing and developing a robust, but flexible, delivery schedule and appropriate people and equipment resource availability.
  • Manage transport routing, vehicle tracking and tacho systems and all transport related administration including vehicle defect forms, tacho downloads, VC40’s, route planning and driver pack paperwork.
  • Hold regular Driver 121’s to discuss performance, provide feedback and review any recognition or issues raised, including tacho infringements.
  • Conduct staff searches, appraisals and induction reviews in line with company policies and procedures.
  • To ensure prompt and satisfactory communication with customers and colleagues regarding transport and delivery matters.
  • Maintain all transport related equipment in a safe and satisfactory condition, adhering to manufacturers recommendations and prevailing legislation.
  • Ensure that the vehicle fleet appearance is in line with company policy and customer expectations.
  • To arrange/provide cover for any ‘standing’ routes. i.e. routes not covered for any reason.
  • To provide management cover for operational colleagues during their absence.
  • Contribute ideas and share knowledge that will contribute to innovative ways of working that improve company performance and employee engagement in line with the business strategy within departmental budget.
  • To report all accidents and promote best practice in Health and Safety and contribute to ensuring a safe working environment for all employees, workers and visitors on site.

Key Performance Indicators: 

  • Fleet mpg
  • Cost/drop-salary
  • Cost/drop-fuel
  • Redeliveries
  • CSL
  • Service Levels
  • Customer Feedback

Working Hours: Alternates weekly between the following shift patterns – contracted for 45 hours per week with a 9 hour day and 30 minute break for lunch. Regular shift patterns will include 04.00am – 12.00pm and 11.00am – 08.00pm – additional contracted hours can be worked flexibly around this, in line with business needs.

Please contact Frank or Georgina to discuss the role and your experience on 01273 720599. Please send over a CV to info@fmkconsulting.co (*not co.uk or com) and we will get back to you with some feedback and more information about the role and the company

Job Features

Job CategoryTransport Supervisor
TypeFull Time
LocationIlkeston
Salary£30.500
Job NumberF543

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